Courier Operations Manager (Medior)

At Peddler, we focus on making cities more sustainable through fast, smart, and efficient last-mile delivery. By partnering with over 500 local stores on our platform, we strengthen local retailers in our cities and connect them to the consumer demand using innovative technologies. Our established network enables us to offer same-day delivery from individual stores, leading retail chains and globally recognized brands with our 100% electric fleet.

Our mission is to transform current urban logistics into a fully sustainable network - beyond local retail. We achieve this in collaboration with international partners who supply our city hubs, after which we handle the last-mile delivery with our electric fleet. By joining Peddler, you become part of a company that values sustainability and innovation, playing a key role in our mission to transform last-mile delivery.

The role

Join our team at Peddler as an Courier Operations Manager - the very first one of it’s kind at Peddler! You will be responsible for building relationships with our couriers and hub managers. You will be a bridge between HQ and Hub.

Responsibilities 

• Management and presence in the hub: Daily management of couriers at the hub locations, with a pragmatic, hands-on approach. Being physically present in the hubs to respond quickly to operational challenges.

• Onboarding and guidance: Ensuring efficient onboarding of new couriers, with a practical and focused process to get them operational quickly. Continuously looking for ways to improve the onboarding process and training shift managers to implement these processes effectively.

• Performance improvement: Monitoring courier performance and implementing pragmatic improvements based on daily operational findings.

• Culture and communication: Ensuring pragmatic and open communication within the courier team, focused on a positive working atmosphere and productive collaboration.

• Sickness absence management: Managing sickness absence practically, by quickly identifying the causes of absence and implementing concrete solutions.

• Problem analysis and solutions: Quickly and practically analyzing problems and implementing directly applicable solutions.

• Stakeholder management: Maintaining contact with various stakeholders, such as the operations and planning team, shift & hub managers.

• Personnel management: Acting as a point of contact for couriers and ensuring pragmatic, clear communication and collaboration within the team.

• Reporting and feedback: Collecting performance data and quickly and practically sharing findings and areas for improvement with management.

• Language skills: Excellent command of both English and Dutch, both spoken and written.

• Operational experience: Experience in a logistics or hub environment, preferably with managing a team.

• Strong leadership skills: Able to motivate, guide and manage couriers pragmatically, both individually and in a team.

• Hands-on mentality: Willing to be present on the shop floor and offer direct practical solutions for operational problems.

• Pragmatic: Able to make quick and effective decisions and tackle operational challenges in a practical way.

• Stakeholder management skills: Able to work effectively with teams such as operations and planning.

• Collaboration: Experience in effectively collaborating with shift and hub managers to achieve common goals.

• Flexibility: Willing to work outside standard office hours, depending on the operational situation.

• Car required: Having your own car to be able to travel flexibly and quickly between locations if necessary (mileage allowance applies).

Why Work at Peddler?

• A fun and supportive startup environment with a passionate and dedicated team committed to sustainable delivery solutions.

• You will get to work closely with all seniority levels, gaining insights into the business and its growth while contributing directly where you see your input making a difference.

• You support European retail with our green marketplace and transform sustainable city delivery - you can be part of it!

• We rely on our people to use their capabilities to achieve great successes: you get the freedom and diverse fields of responsibility you need.

• Your growth is our top priority - act and feel like a business owner and grow with us!